Effective Date: August 22, 2026

Last Updated: August 22, 2026

Run With Zeal LLC (“Zeal,” “we,” “us,” or “our”) operates the Run With Zeal mobile applications for iOS and Android (the “App”), the website at [www.runwithzeal.com](https://www.runwithzeal.com) (the “Website”), and related services (together, the “Services”).

This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By using the Services, you agree to this Privacy Policy. If you do not agree, do not use the Services.

If you have questions, contact us at support@runwithzeal.com.

1. Who this policy covers

This policy applies to users of the App and visitors to the Website. The Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13 (or under 18 where required). If we learn that we have collected such information, we will delete it.

2. Information we collect

A. Account and profile information

When you create an account or update your profile, we may collect:

- Email address and authentication credentials (managed by Firebase Authentication)

- Display name, first name, and optional last name

- City and state (and other profile fields you choose to provide)

- Profile photo / avatar

- Bio or other profile text you submit

We may also store technical account metadata such as app version, device platform, and a push-notification token so we can deliver notifications you allow.

B. Location information

When you join an active live or on-demand run/session, we collect precise location data (GPS) and related device motion/activity signals as needed to calculate distance, pace, and session metrics.

- Location is collected during an active session, not as continuous 24/7 tracking of your device at all times.

- With your permission, location may continue updating in the background while a session is active (for example, when your screen is locked or another app is open) so your mileage and pace stay accurate.

- You can control location permission in your device settings. If you deny location, some run-tracking features will not work.

C. Audio and session recordings

If you use live coaching features, microphone audio (if you’re a coach or guest speaker) may be transmitted in real time through our audio provider so coaches and participants can communicate.

Live sessions may be audio recorded and stored so members can play on-demand session recordings later. By joining a live session, you understand that your audio may be heard by other participants and may be included in a recording.

D. Photos, chat, and user content

If you use those features, we collect:

- Photos you upload (for example, profile photos or images shared in assembly chat)

- Text and other content you post in chat or elsewhere in the Services

- Images associated with assemblies or playlists when coaches/admins upload them

E. Subscriptions, trials, and purchases

We offer a trial period and paid auto-renewable subscriptions.

On iOS devices, subscriptions are purchased through the Apple App Store. We may offer Google Play (or other) billing on Android in a later release.

When you subscribe on iOS, we may collect or store:

- Trial status and trial end date

- Subscription status, product identifier, and expiration/renewal-related dates

- Transaction identifiers needed to validate and restore purchases with Apple

We do not store your full payment card number. On iOS, payments for App Store subscriptions are processed by Apple. Manage or cancel iOS subscriptions in your Apple ID account settings on your iOS device (or at account.apple.com).

F. Usage, diagnostics, and communications

Depending on your device permissions and build, we may collect:

- App usage and diagnostics via Firebase Analytics

- Crash and performance data via Firebase Crashlytics

- Push notifications (if you grant permission), such as reminders about upcoming sessions

- Support communications when you email us

G. Website information

If you visit our Website, our site host may collect standard website analytics and logs (for example, Squarespace analytics) separately from the App.

3. How we use information

We use personal information to:

- Create and manage your account

- Provide live and on-demand coaching sessions, schedules, community features, and related Services

- Calculate and display distance, pace, and session statistics

- Enable live audio and on-demand recordings

- Process trials and subscriptions and restore purchases

- Send service-related messages (for example, account or session notices)

- Send optional community/blog updates if you subscribe to those communications

- Improve reliability, security, and user experience

- Detect, prevent, and respond to fraud, abuse, or Terms violations

- Comply with law and enforce our agreements

We do not sell your personal information. We do not sell email addresses.

4. How we share information

We share information only as described below:

Service providers / processors. We use vendors who process data on our behalf to operate the Services, including:

- Google Firebase / Google Cloud — authentication, database, file storage, cloud functions, push notifications, analytics, and crash reporting

- LiveKit — real-time audio transport and session recording pipeline

- Apple — on iOS devices, App Store In-App Purchases and related subscription validation

- Providers embedded in the App for background location during sessions

These providers are authorized to use personal information only to provide services to us, subject to appropriate agreements, except where they act as independent controllers under their own policies (for example, on iOS, Apple’s handling of your Apple ID payment method).

Other users. Content you choose to share (for example, profile information visible in community features, chat messages, or live audio during a session) may be visible to other participants or members as part of the Service.

Legal and safety. We may disclose information if we believe it is required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Zeal, our users, or others.

Business transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate confidentiality.

5. Retention

We retain personal information only as long as needed for the purposes described in this policy, unless a longer period is required or permitted by law.

In particular:

- Precise location points collected during runs are generally retained for about 30 days, after which they are purged. Summary session metrics derived from those points (such as distance and pace) may be retained longer with your account history.

- Account data, chat, profile media, and recordings are retained while your account remains active.

- When you delete your account, we delete or anonymize personal information associated with your account as described in Section 6, subject to limited retention needed for security, fraud prevention, dispute resolution, legal compliance, or backups (which are deleted on a rolling schedule).

6. Your choices and rights

Device permissions. You can enable or disable location, microphone, camera/photos, Bluetooth accessories, motion/fitness, and notifications in your device settings. Some features require certain permissions to function.

Marketing communications. You may unsubscribe from optional marketing or blog emails using the unsubscribe link in those emails or by contacting us. You will still receive transactional/service messages related to your account.

Apple subscriptions (iOS devices). If you purchased an auto-renewable subscription on an iOS device through the Apple App Store, manage or cancel it in Settings → [your name] → Subscriptions on your iOS device (or at account.apple.com). Deleting your Zeal account does not automatically cancel an Apple subscription; on iOS you must cancel through Apple to stop recurring charges.

Account deletion. You may delete your Zeal account from within the App (for example, via account/profile settings → Delete Account). Account deletion permanently removes your ability to sign in and initiates deletion of personal data associated with your account from our systems, including profile information and user-generated content we store, subject to the limited retention described above.

Account deletion:

- Does not automatically cancel subscriptions billed by Apple on iOS (cancel through Apple as described above)

- May not immediately remove content already shared with other users that has been copied or stored by them, or recordings in which multiple participants appear, though we will stop associating remaining materials with your account identity where reasonably practicable

- Is intended to be permanent; you may need to create a new account to use Zeal again later

If you cannot access the App to delete your account, contact support@runwithzeal.com from the email address associated with your account and we will help complete deletion.

Access and correction. You may update certain profile information in the App. For other access or correction requests, email support@runwithzeal.com.

Depending on where you live, you may have additional rights under applicable law (for example, to request access, deletion, or correction). We will respond to verified requests as required by law.

7. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. International processing

Zeal is based in the United States. Personal information may be processed in the United States and other countries where our service providers operate. Those countries may have different data-protection laws than your home country.

9. Third-party links and services

The Services may link to third-party websites or services. Their privacy practices are governed by their own policies. We are not responsible for third-party content or practices.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last Updated” date. If changes are material, we may provide additional notice (for example, in the App or by email). Your continued use of the Services after the effective date of an update constitutes acceptance of the revised policy, except where applicable law requires otherwise.

11. Contact us

Run With Zeal LLC

Email: support@runwithzeal.com · social@runwithzeal.com

Website: [https://www.runwithzeal.com](https://www.runwithzeal.com)